You may also email support@insightcloud.app directly. No customer account is required.
1. Who this policy covers
This policy applies to separately agreed software and digital-product transactions with Tera Pro Solutions LLC, trading through Insight Cloud App. We serve business and individual customers where the proposed transaction and license are permitted. It applies alongside the confirmed written offer and any mandatory rights under applicable law. Sending an inquiry is free of purchase or payment obligation.
2. Cancellation before fulfillment begins
You may cancel a confirmed order before digital fulfillment has begun and receive a full refund of the amount paid for that order. Fulfillment means the agreed release or delivery of the license, access, download or other entitlement, rather than simply our receipt of an inquiry or payment. Contact support@insightcloud.app as soon as possible, identifying the order. We will check the actual fulfillment status and confirm the outcome. No general cancellation fee is imposed by this policy for cancellation before fulfillment begins.
3. Unavailable products and missed delivery deadlines
A concrete delivery deadline is confirmed in the written offer before payment. If we cannot fulfill the order by that confirmed deadline, we will inform you and provide a full refund unless you expressly agree to a revised deadline. We will not replace the agreed product, entitlement or territory with a materially different option without your agreement. If an order cannot lawfully or properly be supplied, we will not proceed with fulfillment and will refund any amount paid for the unfulfilled order.
4. Incorrect, defective or unusable items
If the supplied item is incorrect, defective, or cannot be used in accordance with the confirmed offer, contact us with the order reference and a safe description of the problem. We will investigate and provide an appropriate correction, replacement or refund, subject to the facts and your applicable rights. A digital-delivery or activation restriction does not remove remedies for an item that was not supplied as agreed. Do not send passwords, full license keys, recovery codes or payment credentials when reporting the issue.
5. Change of mind after digital fulfillment
After fulfillment has begun, we do not provide a discretionary change-of-mind refund where that restriction is lawful and all required advance information and consents have been provided. This is not a blanket no-refunds rule. Whether a cancellation or withdrawal right continues depends on the product, the status of performance, the information provided, any valid consent and applicable law. Product activation alone is not treated as proof that every consumer right has ended.
6. Consumer withdrawal rights
Where EU/EEA or other mandatory consumer law applies, statutory withdrawal periods and remedies remain available as required. For qualifying digital-content contracts, an exception may depend on the consumer’s prior express consent to early performance, acknowledgment of the resulting loss of the withdrawal right, confirmation of those choices and the actual start of performance. Digital services can have different requirements; merely starting a service does not automatically remove every withdrawal right. Any request to begin early and its legal effect must be explained separately before performance. We do not treat a general policy link or a pre-ticked checkbox as that consent.
7. How to cancel or withdraw
Email support@insightcloud.app with a clear statement that you wish to cancel or withdraw, your name and enough information to identify the contract, such as the invoice reference and product. You may also use Withdraw from contract here. The form lets you review the declaration and confirm withdrawal. It is available without a customer account when online delivery is configured. If the form is unavailable, email remains a direct contact route. A statutory withdrawal does not require a reason or our discretionary approval; we will confirm receipt by email without undue delay. Keep a copy of your statement.
8. Refund method and timing
Approved refunds are initiated through the original payment method using the relevant payment provider, unless applicable law requires or permits another agreed method. We will communicate the refund decision and initiate the refund without undue delay within any applicable legal deadline. The time until funds appear depends on the payment method and the receiving bank or provider. No exact bank-credit date is guaranteed by this website. A refund does not authorize continued use of a cancelled or revoked entitlement.
9. Business orders and contact
For B2B purchases, the confirmed commercial terms and this policy govern subject to applicable law. Mandatory consumer rights apply to qualifying consumers and are not automatically the same as business cancellation rights. Policy questions and requests may be sent to support@insightcloud.app or Tera Pro Solutions LLC, 30 N Gould St, Ste N, Sheridan, Wyoming 82801, United States. See How Requests & Orders Work for the transaction process.